Shipping policy

At SERENE SNAANA, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive tracking details via email or SMS.

Domestic Shipping (India)

We partner with trusted logistics providers, including DTDC, Blue Dart, Delhivery, Amazon Shipping, and India Post, depending on service availability in your location.

Delivery Time

  • Major cities: 3–6 business days

  • Remote locations: 7–10 business days

  • Areas serviced only by postal networks may require additional transit time.

Free Shipping

Free standard shipping is available on prepaid domestic orders meeting the minimum order value displayed on our website.

Cash on Delivery (COD)

COD may be available for selected locations and order values, subject to verification and approval.

SERENE SNAANA reserves the right to restrict or decline COD services at its discretion.

International Shipping

We ship to selected countries worldwide.

Delivery Time

International shipments generally arrive within 7–14 business days, depending on destination country, customs clearance, and carrier services.

Delivery timelines are estimates and may vary due to factors beyond our control.

Shipping Charges

International shipping fees are calculated at checkout based on destination, package weight, and applicable shipping rates.

From time to time, SERENE SNAANA may offer promotional free-shipping programs subject to specific terms and conditions.

Customs, Duties & Taxes

International orders may be subject to:

  • Import duties

  • Customs fees

  • VAT, GST, sales tax, or other local taxes

These charges are determined by the destination country's authorities and are the sole responsibility of the customer.

SERENE SNAANA has no control over these charges and cannot estimate their amount.

International Payment Terms

All international orders must be prepaid before shipment. Cash-on-delivery services are not available for international destinations.

Shipment Tracking

Once your order has been dispatched, you will receive shipment tracking information via email or SMS.

If you require assistance tracking your order, please contact our customer support team.

Delivery Delays

While we work closely with our logistics partners, delivery timelines may occasionally be affected by:

  • Customs inspections

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • Carrier network delays

SERENE SNAANA is not liable for delays caused by third-party shipping providers or customs authorities.

Undeliverable or Returned Shipments

If a shipment is returned due to:

  • Incorrect shipping information

  • Failed delivery attempts

  • Refusal to accept delivery

  • Non-payment of customs duties or taxes

The customer may be responsible for additional shipping charges required to resend the order.

Refunds for returned international shipments may be subject to deductions for shipping, customs, carrier, and payment processing costs.

Order Cancellation

Before Shipment

Orders cancelled before dispatch may be eligible for a refund, subject to applicable payment processing fees.

After Shipment

Orders cancelled after dispatch may be subject to:

  • Shipping charges

  • Return shipping costs

  • Payment processing fees

  • Applicable carrier deductions

Refunds will be processed after the shipment is returned and inspected.

Packaging & Product Care

SERENE SNAANA products are packaged in premium amber glass containers to help protect naturally derived ingredients from light exposure and preserve product quality.

As glass is fragile, customers are advised to handle products with care after delivery.

While every effort is made to ensure safe packaging and transportation, customers should inspect shipments upon arrival and report any transit damage within the timeframe specified in our Returns & Refund Policy.

Contact Us

For shipping-related questions or assistance, please contact:

SERENE SNAANA – Customer Support
Email: support@snaana.com
WhatsApp: +91 85350 76411

We are happy to assist you with any shipping or delivery concerns.