Privacy policy
SereneSnaana.com (the ''Website'') is operated by SERENE SNAANA from 0, 00, 00, Bhogpur, Kaudasi, Dehradun, Uttarakhand, India 248143.
We collect only the information reasonably needed to operate our website, process orders, deliver products,
answer customer questions and improve our services.
Information We May Collect
- your name, email, phone number, billing address and delivery address;
- order, payment, refund and delivery details;
- products viewed, purchased, reviewed or added to cart;
- messages sent to customer support;
- basic device, browser, IP address and website-use information; and cookie, analytics or advertising information where these tools are used.
How We Use It
- to accept, prepare and deliver orders;
- to process payments, refunds or replacements;
- to provide order and shipping updates;
- to answer questions or resolve complaints;
- to keep the website secure and prevent fraud;
- to understand and improve website performance; and to send marketing messages where permitted and where you have not opted out.
Sharing of Information
We do not sell customer information as a business practice for monetary benefits. We may share information only where reasonably needed with service providers such as payment gateways, website hosting providers, couriers, communication tools, analytics providers, accountants or professional advisers, or where disclosure is required by law.
Cookies
Our website may use cookies and similar technologies to keep the cart and checkout working, remember preferences, understand website traffic and, where enabled, measure advertising.
- Necessary cookies help the website, cart, checkout, security and payments work.
- Analytics cookies help us understand how visitors use the website.
- Marketing cookies may be used where enabled to measure or improve advertising.
Where non-essential cookies are used, visitors may be given options such as Accept All, Reject Non Essential or Manage Preferences. You can also manage cookies through your browser settings.
Your Choices
You may unsubscribe from promotional emails at any time. Where applicable law gives you rights to access, correct or delete personal information, or to opt out of certain advertising-related processing, you may contact us and we will handle the request as required.
Children
The website is intended for adults making purchases. Products meant for children should be purchased and used by a parent, guardian or responsible adult.
Security and Retention
We take reasonable steps to protect personal information and keep it only for as long as needed for orders, customer service, accounting, tax, safety, legal or other genuine business purposes.
Contact
For privacy questions, contact support@snaana.com or call- 9762511315
Governing Law
This policy is governed primarily by the laws of India. Any mandatory privacy rights that legally apply to an international customer will still be respected.